You may have difficulty connecting to computers if you are using satellite, dial-up, or other non-broadband connections. We recommend DSL or better internet connections. Make sure your computer meets our minimum internet connection requirements Refer to theįirewall Section for instructions on how to configure your security software to work with GoToMyPC program "g2viewer.exe" is allowed full outbound access to the internet. Make sure that a firewall or other type of security software is not blockingįirewalls and other types of security software may prevent Typically, when you see a "Waiting for the client computer to connect" error message for a significant amount of time or you hit an "A connection could not be established" error message, there is an issue with your client computer.
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